**Monu Health Care – Refund and Returns Policy**

Effective Date: [26-01-2024]

Thank you for choosing Monu Health Care for your health and wellness needs. We strive to provide you with high-quality products and services. Please review our Refund and Returns Policy carefully before making a purchase.

**1. Non-Refundable Items:**

All sales are final, and we do not offer refunds for the following products and services:

   a. **Digital Products:** Any downloadable or digital products, including but not limited to e-books, software, and online courses, are non-refundable.

   b. **Services:** Services provided by Monu Health Care, such as consultation fees, coaching sessions, and other personalized services, are non-refundable.

   c. **Customized Products:** Any products that are customized or made-to-order based on your specifications are non-refundable.

   d. **Promotional and Clearance Items:** Items purchased during promotional events or from clearance sales are non-refundable.

   e. **Gift Cards:** Gift cards and vouchers are non-refundable and cannot be exchanged for cash.

**2. Refund Process for Eligible Items:**

In the rare event that you receive a damaged or defective product, please contact our customer support team at [monuhealthcare@gmail.com] within [number of days, e.g., 7 days] of receiving the product. To be eligible for a refund, the following conditions must be met:

   a. The item must be in its original packaging.

   b. Proof of purchase must be provided.

   c. The issue with the product must be verifiable and not caused by misuse or mishandling.

Upon receiving your request, our customer support team will guide you through the return process. If the return is approved, we will initiate a refund to your original method of payment or provide store credit, as applicable.

**3. Shipping Costs:**

Shipping costs for the return of eligible items will be borne by the customer unless the return is a result of an error on our part (e.g., wrong item shipped or a defective product).

**4. Exchanges:**

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

**5. Contact Us:**

If you have any questions about our Refund and Returns Policy, please contact us at [monuhealthcare@gmail.com].

Monu Health Care reserves the right to update or modify this policy at any time without prior notice. Please check our website for the most current version of our policies.

Thank you for choosing Monu Health Care. We appreciate your trust in our products and services.

Sincerely,

Monu Health Care Team

[www.monuhealthcare.com]